Support Plans

All of my clients get a standard support plan for free. This can often be more than enough for most clients. It means that you can always expect a reply from me when you have a question and that I proactively monitor your services with me for any issues. Something goes down that I detect? I will proactively go in and attempt to resolve the issue for you. Your support plan stays in place until the last service you have with me gets cancelled.

I offer two paid plan options for support that really elevate the support experience. From faster response times, more support coverage and higher priority in the support queue, a paid support plan is highly recommended. Especially for clients who may have multiple services with me as one support plan covers all my products.

If you prefer to not have a subscription, I offer pay as you go rates for user reported incidents which works best when you may only need specific assistance once in a blue moon. And for those on a paid subscription, In the event that I cannot meet the commitments described in the support plan, clients are entitled to Service Credit against their account bill. This credit will be determined based on the percentage of time outside of the described commitment that service was unavailable for, measured against the cost of their support plan.